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July 22nd, 2008Dear Rogers Webmaster, Please hear of firefox. k thx.

Posted by Editor in Uncategorized

For Canada’s “Innovating for Life” wireless, cable and internet company I feel it would be really nice if, one day, they heard of Firefox and if large areas of the Rogers website actually rendered on this browser. Just a pet peeve with the Rogers.com site that’s been driving your editor mildly crazy for about 3 years now.

41% of web visitors to WirelessNorth.ca use a firefox browser.
39% use some variant of explorer against all good sense and reason or, more commonly, because your IT department hates you (your IT department is using firefox)
8.5% use safari which is just fine

more hard-hitting news to continue any minute now.

  • 1_andrew_1
    Here here.. the only reason I even have IE on my PC is to run windows and office updates and pay my FRIGGIN Rogers wireless bill and manage my BB. If any web people at Rogers are reading this - whomever is NOT allowing you to make your site FF (and Safari) friendly should have their heads slammed in their desk. I know it is not the web teams fault, as you probably all use FF - so someone in management needs to be fired immediately for not making this a huge priority.

    There is a huge opportunity to actually design a FF add-on that can manage your account, so the thinking on this decision is so backward it astounds me.
  • heri
    Bell Canada is also officially compatible with just internet explorer
  • Robert
    Bell.ca is just as horrible. They shouldn't overlook a clean website. A no-brainer with high ROI.
  • Concerned Reader
    That's b/c your audience is full of firefox users, and the normal audience is 90% the other way. Don't crowd this blog with your personal rants.
  • Dan
    Well, my blog, which primarily gets its traffic from people looking up information about Canadian passports and renewing them (presumably a valid non-technical cross-section of society) has ~30% firefox and ~6% Safari.

    Just some data for thought
  • TheC
    Hey Concerned Reader,

    he pays for the hosting of this blog, the domain name of this blog AND the bandwidth you just used to view the blog and respond to it. He CAN certainly use it to rant and rave if he so chooses about whatever he wants. It's a blog!!!
  • Robert
    This is his blog. Besides, i don't see this as ranting.

    Firefox + Safari accounts for at least 25% of all internet users. Pissing off 25% of your customers with a malfunction website is not a way to run a business. The least they can do is to warning firefox/safari users to switch browsers.
  • Ianiv
    Has issues with Safari as well. You'd think they want their website to work on the iPhone, no?
  • Sharp
    I shall agree, their website has so much issues with mozilla-based web browser
  • Mike
    Given your very respectable rant against Rogers I'd add my recent experience of dealing with their Technical Support in respect to a problem with my Palm Treo 680 (for which they are the ONLY support in Canada). I contacted them three weeks ago because I was having a problem with battery life and understood that there was a "patch". I downloaded the patch and attempted to install using my Vista desktop. It failed and after reaching Technical support and explaining my problem I was told "We dont support Vista". They would not help me and suggested that I go to one of my neighbours and find an XP machine to install from". Just to be clear I asked the technician so let me get this straight:

    1) I knock on doors in my neighbourhood until I find someone:
    a) Who has XP
    b) Who will let me install PalmDesktop
    c) Who will let me download and install the XP version of the patch
    d) who will let me synch my Treo to the desktop.
    e) Who will let me then apply this patch
    f) Who will let me uninstall all of the above (hoping it did not crap out their version of XP)
    2) Come back home and then re-synch (as the patch deletes the entire Treo)
    3) Then reload all of my data back on to my Treo.
    4) And never call you again until you decide to support Vista

    His answer "Uhhh...yes."
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